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frequently asked

questions

How easy is bike assembly, once I receive my bike?

The assembly process is very easy, and takes less than 20 minutes.  You can check out our detailed assembly video here:

Where is this bike assembled?

Our bikes are assembled in our South Carolina production facility using imported parts.  Individual parts are painted at our powder coating facility, then assembled & checked for quality by American workers. You can learn more about our facility here:

What's the 'White Glove Service"?

White Glove Service is a wonderful add-on that allows customers to ship their bike to their nearest bike store for assembly. We'll reach out to arrange everything for you.

Is the bike adjustable?

Yes!  You can adjust your seated height and handlebar angle on the bike to fit your height and riding preferences.  You can read about how to make those adjustments in your bikes manual.  You may download it here.

Can I return my bike if I don't like it?

Returns can be made on Classic and Curated models within 30 days of purchase for a full refund.  The bike must be in unused condition and in its original packaging.  You can see our full return policy here:

What's the warranty policy on this bike?

 Villy Custom bicycles come with a standard 1 year warranty on parts, and a lifetime warranty can be purchased for $19.99. Find out more about our Warranty Policy here:

Can I add accessories like baskets, racks, and child seats?

Is the Villy dog real?

Which frame will fit me best?

In addition to our standard Daisy (step-through) and Duke (classic) frames, we offer a 24" sized cruiser for our shorter clientele. Usually, you can find your best size if you follow our recommended height ranges. For more assistance, feel free to contact us!

How can I customize bikes for my company?

Our Signature Branding program helps companies and brands create 

beautiful branded cruisers, complete with core colors, logos, and more one-of-a-kind details. 

Please fill out our inquiry form to begin the process!

How do the warranties work?

With every Villy purchase, there is a standard warranty of 1-year.
You may also purchase Lifetime Warranty for one simple fee,

extending coverage over the whole lifecycle of your cruiser.

STILL HAVE

QUESTIONS?


Hours for Calls

Monday-Friday | 8AM - 3:30PM ET

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